Privacy Policy

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This Privacy Policy is a part of our Terms of Service. By using this site or our online store, you agree to be bound by and  comply with this Privacy Policy and our Terms of Service. 

SECTION 1 – AGE RESTRICTIONS ON ACCESS AND PURCHASES

You must be at least 18 years old to access this site. If you are under 18 years old you are not permitted to use this  site for any reason. You must be of legal age required by the state or  province you are in to purchase our products. It is your responsibility to know whether you are legally able to purchase our products.

SECTION 2 - WHAT INFORMATION DO WE GATHER AND WHAT DO WE DO WITH IT?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information  you give us such as your name, address and email address and order  history.  We also use cookies, web beacons or other tools that collect  information that make it easier to use our store and our site.

When you visit our site, some information is  automatically collected. This may include information such as the  Operating System (OS) running on your device, Internet Protocol (IP)  address (which may be used to obtain your geolocation), access times,  browser type, and language, and the website you visited before our site.  We also collect information about how you use our site, including the  elements you have interacted with, metadata and other details about  these elements, change states and other user actions.

Email marketing: By providing us with your email  address, you are giving us permission to send you emails about our  store, new products, new brands under the Green Zone portfolio and other updates. You have the opportunity to unsubscribe from these emails at any time by clicking the “Unsubscribe” button included at the bottom of each email.

How we use your information. In general, we use the information we collect primarily to provide, maintain,  protect and improve our current site and products and to develop new  products and brands. We use personal information collected through our site as described below and described elsewhere in this Policy to:

• Facilitate the creation of and securing of your Account on our network;
   
• Identify you as a user in our system;
   
• Improve our products, site, and how we operate our business;
   
• Understand and enhance your experience using our site and products;
   
• Provide and deliver the products and services you request;
   
• Respond to your comments or questions and for our  Support team to provide service about Charlotte’s Web and/or other  brands within the Charlotte’s Web portfolio of brands;
   
• Send you related information, including  confirmations, invoices, technical notices, updates, security alerts and  support and administrative messages;
   
• Communicate with you about promotions, upcoming  events and news about products and services offered by Charlotte's Web,  brands within the Charlotte’s Web portfolio of brands and our selected  partners, and for other marketing purposes of Charlotte's Web;
   
• Link or combine your information with other  information we get from third parties to help understand your needs and  provide you with better service; and
   
• Protect, investigate and deter against fraudulent, unauthorized or illegal activity.
   

SECTION 3 - CONSENT

How do you get my consent?

By providing us with personal information to complete a  transaction,  placing an order, arranging for a delivery or returning a  purchase you are consenting to our collecting and using your information  (your credit card information is discussed in Section 4 below).  

How do I withdraw my consent? 

You may withdraw your consent for us to contact you  by clicking the “Unsubscribe” button included at the bottom of each email or contacting us at info@greenzoneus.com 

SECTION 4 - DISCLOSURE

We do not share your personal information with third parties without your consent other than with the following:

• Third Party Service Providers. With  third parties who work on our behalf, provided that such third parties  provide at least the same level of privacy protection as required by  this Privacy Policy;
   
• Lawful Requests. To comply with laws or  to respond to lawful requests and legal process (provided that we will  endeavor to notify you at the address you have given us if we have  received a lawful request for your information);
   
• Protection of Rights and Property. To  protect the rights and property of Charlotte's Web, our agents,  customers and others including to enforce our agreements, policies and   terms included in this Privacy Policy or our Terms of Service;
   
• Emergency. In an emergency, including to protect the personal safety of any person; and
   
• Corporate Restructuring. For the  purposes of a business deal (or negotiation of a business deal)  involving a sale or transfer of all or a part of our business or assets  (business deals may include, for example, any merger, financing,  acquisition, divestiture or dissolution transaction or proceeding). In  the event of an insolvency, bankruptcy, or receivership, personal  information may also be transferred as a business asset. If another  company acquires our company, business or assets, that company will also  acquire and possess the personal information collected by us and will  assume the rights and obligations regarding your personal information as  described in this Policy.
   

SECTION 5 – PAYMENT PROCESSING

Our store is built on an e-commerce software platform called Magento that allows us to sell our products and services to you.

Payment: If you provide us with your credit card information during the payment process, we send it to our PCI-DSS  compliant payment gateway for processing using SSL encryption  technology. Your credit card information is stored for recurring subscription orders as well as within my account for faster checkout experience.

All direct payment gateways comply with the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and  Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and our payment processors and service providers.

SECTION 6 - THIRD-PARTY SERVICES

Our Policy does not cover any third party services.  To learn about those third parties' privacy practices, please read their  privacy policies.

Links: When you click on links on our store,  they may direct you away from our site. We are not responsible for the  privacy practices of other sites and encourage you to read their privacy  policies.

SECTION 7 - SECURITY

To protect your personal information, we take  reasonable precautions and follow generally accepted industry practices  to make sure it is not inappropriately lost, misused, accessed,  disclosed, altered or destroyed. Your personal information is protected  by your password – never share this password with anyone. Charlotte's  Web will never contact you to ask you for your password.

If you provide us with your credit card information,  the information is transmitted to our server using  secure socket layer  technology (SSL) which employs the AES-256 encryption standard.

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at  least the age of majority in your state or province of residence, or  that you are the age of majority in your state or province of residence  and you consent to any of your minor dependents using this site.

SECTION 9 – U.S. LAW APPLIES

This site is intended for users located in the United  States. By sending us your Personal Information from outside the U.S., you consent to the application of U.S. law and to the use and disclosure  of your personal information consistent with this Privacy Policy. It is  up to you to determine whether accessing this site and purchasing our  products are legal where you are. You access this site and purchase our products at your own risk, and you are responsible for compliance with  all applicable laws, rules, regulations and treaties.

SECTION 10 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at  any time, so please review it frequently. Changes and clarifications  will take effect immediately upon their posting on the website.  Charlotte's Web encourages visitors to check this page for any changes  to its Privacy Policy.  

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you (other than that  information automatically generated by your use of our site), register a  complaint, or simply want more information contact our customer service team at info@greenzoneus.com